Effects of Emotional Labor for Aestheticians on Job Stress, Satisfaction, and Turnover

Relationships between emotional labor, job performance, and turnover☆

Article history: Received 3 December 2010 Available online 4 March 2011 The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of ...

Structural modeling of relationship among Ethical Climate,Emotional Exhaustion with Job Satisfaction and Turnover Intention

Background and Aim:  Ethical atmosphere and burnout of employees is an important issue for the management of the organization and management should play a key role in improving the performance of employees and the organization. The present study aimed to model the structural relationship between ethical atmosphere and emotional exhaustion with job satisfaction and turnover intention. Methods: ...

Turnover intentions in a call center: The role of emotional dissonance, job resources, and job satisfaction

BACKGROUND Turnover intentions refer to employees' intent to leave the organization and, within call centers, it can be influenced by factors such as relational variables or the perception of the quality of working life, which can be affected by emotional dissonance. This specific job demand to express emotions not felt is peculiar in call centers, and can influence job satisfaction and turnove...

Impact of Work Overload on Stress, Job Satisfaction, and Turnover Intentions with Moderating Role of Islamic Work Ethics

The aim of this study is to see the effect of work overload that is a dilemma in almost every organizational sector to perform more activities at one time, consequence of this are in the form of increase in stress, turnover intentions, and lower job satisfaction. Islam, that pays high intention on employees at work setting. Islamic perspectives can control these problems i.e. turnover intention...

Job Satisfaction 1 Running head: JOB SATISFACTION/ STRESS Job Stress Related to Job Satisfaction of Nurses